This page should be used by individuals who already have an existing case. If you would like to start a new application or continue an application that was started over the phone, please click here.

There are six steps to setting up an ACCESS account. Keep in mind that ACCESS is a secure website run by the Wisconsin Department of Health Services. By law, we must keep your information private and secure.

If you have questions or are encountering problems with setting up your account, please call Member Services at 1-800-362-3002.

Some items have a star (*) next to them. You must fill these items in before you can go on to the next page.

First, please fill in your Social Security Number and birth date below. If you don't have a Social Security Number, you can give us your Personal Identification Number (PIN) from your case instead. You will need to ask your worker for your PIN. (You only need to give us your PIN if you don't have a SSN.)
	* Social Security Number (no spaces or dashes) : If your SSN is 123-45-6789, type 123456789.   or * PIN : Only type your PIN if you do not have a SSN. You can get your PIN from your worker or by calling Member Services at 1-800-362-3002. * Date of Birth (MM/DD/YYYY) : If your birthday is March 31, 1960, type 03/31/1960.

To see information about your benefits (or report changes online), you will also need to fill in either your Case Number OR your 16-digit Wisconsin QUEST Card Number, OR your 10-digit Wisconsin Forward Card ID Number. If you are under 18 or have a PIN instead of an SSN, you will need to use your Case Number or your QUEST Card number. Keep in mind that if you have applied for benefits but are not getting them, you do not need to provide this information to see the status of your application.
	Case Number :   or Wisconsin QUEST Card Number :   or Wisconsin Forward Card ID Number :
You can find your Case number by looking at the top of any letter you have gotten from your worker. If you have SeniorCare, your Case number is at the top of each letter you get from SeniorCare. To find your Wisconsin QUEST Card number, look for a 16-digit number on the front of your Wisconsin QUEST Card.To find your Wisconsin Forward Card ID number, look for the 10-digit ID number on the front of your Wisconsin Forward Card.